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returns

we want you to be happy with your by-bar purchases. if that's unfortunately not the case, the item can be returned within 14 days of receipt of the product. the product must be unworn and undamaged. ps, do not forget to remove the old shipping label when returning.

how can I return an item?

let's be aware of the impact the fashion world has on our environment. together we can make a change. make more conscious choices, shop smarter and return less. for this reason you cannot return for free at by-bar and you are responsible for the return costs of your package. the costs depend on the shipping method you choose.

We offer a convenient and cost-effective pick-up or drop-off service through Returnista. In addition, you can also choose to send the package via a PostNL point or to drop it off directly at our head office in Breda.

Below you will find more information about the different return options and you can walk through the options step by step.

returnista
drop off your package 

€ 5,30*

register your package online

click on 'register your package online' above or go to bybar.returnista.nl and register your package within 14 days of receipt.

choose a nearby dhl, dpd or ups point of your choice. you pay for the return shipment online. after this you will receive the return label in your e-mail.

fill in the enclosed return form and package the items (undamaged and unworn). Place the return label on the package and then take your package to the chosen dhl, dpd or ups point.

you will receive a digital proof of shipping with track & trace in your e-mail. We will process and refund your return within 3 to 5 business days of receipt.

*for rates outside The Netherlands, view the overview here

click on 'register your package online' above or go to bybar.returnista.nl and register your package within 14 days of receipt.

choose a nearby dhl, dpd or ups point of your choice. you pay for the return shipment online. after this you will receive the return label in your e-mail.

fill in the enclosed return form and package the items (undamaged and unworn). place the return label on the package and then take your package to the chosen dhl, dpd or ups point.

you will receive a digital proof of shipping with track & trace in your e-mail. we will process and refund your return within 3 to 5 business days of receipt.

*for rates outside The Netherlands, view the overview here

returnista
pick-up service

€ 6,00*

register your package online

click on 'register your package online' above or go to bybar.returnista.nl and register your package within 14 days of receipt.

choose for pick up at home or work and select a suitable date and time. you pay online for the return shipment.

fill in the enclosed return form and package the items (undamaged and unworn). the return address does not have to be noted on the package, your return will be registered online.

you will receive your proof of shipping with track & trace when the courier comes to collect the package & you will automatically receive a message when your return has been received.

*for rates outside The Netherlands, view the overview here

postnl
drop off your package 

€ 7,25*

fill in the enclosed return form and pack the items (undamaged and unworn)

do not forget to remove the old shipping label when returning.

return the package within 14 days via a postnl point. You will pay the return costs at the delivery point.

we will process and refund your return within 3 to 5 business days of receipt.

*valid for rates within The Netherlands

drop off at our head office in Breda

free shipping

fill in the enclosed return form and pack the items (undamaged and unworn)

return in the original or self-chosen packaging

bring your package to our head office within 14 days: van Schootenstraat 19, 4835 CJ, Breda

we will process and refund your return within 3 to 5 business days of receipt.

faq | returns

rates returnista outside the Netherlands

we also offer the returnista service in the following countries:

countryreturnista drop off
returnisate pick-up
belgium€ 7,75€ 10,15
germany€ 8,10€ 10,50

do you still have any questions?

Then we're glad to help. Contact our customer service via service@by-bar.nl and we will help you as soon as possible.

www.by-bar.nl
076 3030 900 (mon - fri van 09:00 - 17:00)

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