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We want you to be happy with your by-bar purchases. If that's unfortunately not the case, the item can be returned within 14 days. The product must be unworn and undamaged.

Attention! Returns must always be submitted through the by-bar online return portal.

how to return an item

Let's be aware of the impact the fashion industry has on our environment. Together we can make a positive change. Make more conscious choices, shop smarter and return less. For this reason you cannot return for free at by-bar and you are responsible for the return costs of your package. The costs depend on the country of shipment.

We offer a convenient and cost-effective return service. Below you will find more information on how to submit and send a return. For an overview of the return costs, see the FAQ topic about return costs below.

online return portal

go to the online return portal, fill out the form, submit your return, pack the items (unworn and undamaged).

return option

return the package within 14 days via your chosen return option. return costs will be deducted from the refund of your return.

process refund

we will process and refund your return within 1 to 2 business days of receipt.

faq | returns

do you still have any questions?

Then we're glad to help. Contact our customer service via and we will help you as soon as possible.

+31 (0) 76-3030900 (mon - fri from 09:00 - 17:00)