If an item or size you want to order is no longer in stock, you can leave your email address on the page of the relevant item by clicking on the size. You will then be emailed immediately as soon as the item is back in stock.

If you want to know whether there is a store that has purchased a certain item, it is best to contact our customer service by mail at service@by-bar.nl.

If the item you are looking for or a certain size is no longer in the webshop, it is unfortunately sold out. If the item is on the webshop with a coming soon label, the item will arrive shortly and you can leave your email address. You will receive an email as soon as the item is back in stock on the webshop. If you would like to know if there is a store that has purchased the item. Please contact customer service.

You will find more information about a specific item on the product page. There you can find information such as fabric description, styling and advice, item details and washing instructions.

To place an order, you don't need to create an account. You can enter your details during the checkout process and the order will be sent to you. However, there are advantages to creating an account. Your address details are saved, so that you can get started faster with your next order. You also have more insight into your previous orders.

You can remove items or adjust the number of products in the shopping bag page by clicking on the icon (shopping cart) at the top right of the website. You can also make changes during the order proces an/ore in the check out.

You can change the delivery address during checkout before placing the order.

Once an order has been completed, it is no longer possible to add an extra item, change a size or make another change. In this case a new order will have to be placed.

After you have placed your order, we will send you a confirmation e-mail with the details of your order. We remind you that it is not possible to cancel or change your order after it has already been processed.

You can pay with ideal, credit card (master card & visa), bank contact/mister cash, sofort banking, paypal, apple pay, gift card and fashioncheque.

The discount code must be entered under the heading “gift card or discount code”, only in this box the discount code works. In addition, pay close attention to the conditions that apply to the discount code. If it still does not work with adding the discount code, please contact our customer service.

The code of the giftcard must be entered under the heading “gift card or discount code”. In addition, it is important that you copy the code from the email, because a 'zero' can be seen as the letter o and the letter 'i' can be seen as an 'l'. Make sure that there is no space before or after the code. If it still does not work with adding the code, please contact our customer service or look at the giftcard page.

Unfortunately it is not possible to pay afterwards.

No unfortunately this is not possible. In order to deliver your order as quickly as possible, we will immediately get to work. Unfortunately we can no longer make changes.

It is no problem if you are not at home when we deliver your package. The postman will offer the package to you again the next working day. If you are absent again, the package will be taken to the nearest post office. The package is then held here for 7 days. The address of this post office can be found on the carrier note that is left in your mailbox.

You will receive an order confirmation from us immediately after placing your order. When the package has been collected by the carrier, you will receive an email from the carrier containing a track & trace code. With this code you can track the status of your package and see what time it will be delivered to you.

Packages are collected every working day and will be delivered as soon as possible. During busy periods it may take a little longer, we ask for your understanding.

For now that is unfortanely not possible.

Extreme care is taken in the development, quality and implementation of the by-bar products and services. Unfortunately, it can always happen that something has gone wrong, resulting in an item being delivered damaged or incomplete. If this is the case, you can contact customer service.

We want you to be happy with your by-bar purchases. If that is unfortunately not the case, the item can be returned within 14 days of receipt of the product. The product must be unworn and undamaged.

Returns must always be submitted through the by-bar online return portal. We offer a low-cost service. You can also choose to drop-off the package personally in our warehouse.

You can drop it off at our head office on working days between 09:00 and 17:00, after submitting the return request in our return portal.

Unfortunately you cannot return a webshop order in our brand store.

It is no problem to return multiple orders in one box, provided that the relevant return forms for the different orders have been submitted online. This allows us to process your return quickly and correctly.

Let's be aware of the impact the fashion world has on our environment. Together we can make a change. make more conscious choices, shop smarter and return less. For this reason you cannot return for free at by-bar and you are responsible for the return costs of your package. The costs depend on the country of shipping and will be deducted from the refund of your return.

Would you like to order another size? Return the item in question and place a new order for the correct size. The purchase amount of your return will be refunded within 1 - 2 working days to the account number with which your order was paid.

As soon as we have received your return, we will immediately start working on it. After receipt it takes about 1 to 2 working days for your return to be processed. During busy sales or holiday periods, the proces of returns may take a little longer. We ask for your understanding.

As soon as we have received and processed your return, you will receive an email from us. The purchase amount will be refunded immediately. The amount of your return will be refunded in the same way you paid for the order.

You can sign up for our newsletter at the bottom of our website. By signing up for our newsletter you will receive the latest news about styling, new collections, exclusive promotions and much more.

If you no longer wish to receive our newsletter, you can unsubscribe via the link at the bottom of the newsletter. If you click on unsubscribe link, you will be redirected to a page and we ask for the reason for unsubscribing. From that moment on you will no longer receive newsletters from us. If you change your mind afterwards, you can always register again on the webshop.